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Unit: Facilities Operations Admin

Duties & Responsibilities:

The Zone Superintendent supervises and manages the facilities stewardship program of a geographically distinct zone at the University. In addition, the Zone Superintendent organizes, leads, instructs, plans, schedules and directs a team of skilled and semi-skilled multi-craft trades; sets and communicates expectations related to the goals and objectives of the unit; provides constructive feedback and training to ensure that the necessary knowledge and skills are in place to accomplish goals; and manages performance utilizing University policies and guidelines including all recruiting, discipline, evaluations and employee work profiles.

The Zone Superintendent plays a critical role in planning and coordinating the work of multiple trades to ensure high quality work, and exceptional customer service with an eye toward optimizing efficiency and effectiveness of operations in the zone. Focusing on reinvestment and deferred maintenance program development, this role assists in the performance of strategic planning.

The Zone Superintendent is responsible for the repair and maintenance of building systems, including interior and exterior infrastructure. Maximizing availability and minimizing cost of operation while providing the customer with the greatest utility and the highest possible level of service. The role directs all work in the zone associated with preventative maintenance schedules to extend the life of the equipment and systems, maximize energy and resource conservation, and minimize emergency service calls.

This role provides direction to a trade’s team and is charged with establishing key performance indicators and metrics. The Zone Superintendent consistently develops, utilizes and completes reports/queries, to include workload management reports such as backlog/aging reports utilizing a computer maintenance management system.

Responsibilities include (but are not limited to):

Performance Management

• Expectations are clear, well communicated, and relate to the goals and objectives of the department or unit
• Responsible for all recruitments and establishment of employee work profiles and performance goals
• Staff receive frequent, constructive feedback
• Staff have the necessary knowledge, skills, and abilities to accomplish goals
• Requirements of the performance management system are met and evaluations are completed by established deadlines with proper documentation
• Performance issues are addressed and documented as they occur
• Safety issues are reviewed and communicated to ensure a safe and healthy workplace

Leadership

• Goals are achieved in a timely manner
• Staff is well organized and prepared for tasks at hand
• Staff members have been instructed and understand the objectives and direction of the group
• Subordinates can assume duties without assistance on short notice
• Fosters teamwork and communication within Facilities Operations
• Shares information and ideas to improve customer service and promote Facilities Managements goals

Work Management

• Work is completed safely, efficiently, and effectively
• Reporting is accurate and timely
• Consistently develop, utilize, and complete management reports/queries
• Priorities are handled in appropriate fashion and according to established SOP’s
• Establish, schedule, and oversee zone preventive maintenance schedules
• Materials necessary to execute maintenance plans are available to facilitate timely, smooth workflow
• Support all efforts related to AiM, to include AiM Go

Fiscal Responsibility

• Comply with all Procurement and Facilities Management policies and guidelines
• Work is completed, efficiently and effectively achieving the best possible results within the budget framework
• Risk Management – Demonstrates a commitment to risk assessment (considering cost, benefit, and impact); utilizes identified internal control mechanisms; practices routine verification of the accuracy of data
• Complete online reconciliation of monthly credit card statements in accordance with established SOP’s

Logistics

• Materials necessary to execute maintenance plans are available to facilitate timely, smooth workflow
• Purchasing Card and other methods of Procurement are carefully monitored for discrepancies, corrected quickly, and used effectively to achieve organizational goals

Other Duties

• To include being designated to work/on call during emergencies and inclement weather
• Perform management availability as scheduled, including Duty Manager rotation

Training/Coaching

• Work with team members to increase their understanding of building systems and business practices, including AiM so they are more self-reliant

Qualifications:

Minimum Qualifications

• Knowledge and demonstrated experience supervising, instructing, directing, leading, evaluating, organizing, scheduling, and planning a team of skilled and semi-skilled multi-craft trades in a Commercial or Institutional Facility
• Extensive knowledge of facilities maintenance and methods of construction
• General knowledge of the various trades
• Demonstrated ability to work from plans for improvement or alteration of buildings and equipment
• Ability to set priorities, experience managing budgets, oversee contractors and knowledge of the Commonwealth of Virginia’s procurement system
• Computer skills to include Computerized Maintenance Management System experience
• Strong leader with excellent written and oral communication skills and customer service focus
• Exposure to and knowledge of safe work environments in accordance with OSHA , federal, state, and local regulations, as well as environmental health standards for indoor environmental quality
• High school diploma, GED, or equivalent
• Valid Virginia Driver’s License required
• Demonstrated ability to work in and foster an environment of respect, professionalism and civility with a population of faculty, staff, and students from all backgrounds and experiences, or a commitment to do so as a staff member at VCU.

Preferred Qualifications

• Experience working in a higher education preferred
• State of Virginia Journeyman License in Electrical, Plumbing or HVAC preferred

Salary Range: $90,000 - $97,000 + up to $5,000 Sign-on Bonus

Benefits: All full-time university staff are eligible for VCU’s robust benefits package that includes comprehensive health benefits, paid annual and holiday leave, generous tuition benefits, retirement planning and savings options, tax-deferred annuity and cash match programs, employee discounts, well-being resources, abundant opportunities for career development and advancement, and more.

FLSA Exemption Status: Exempt

Work Days/Hours: Monday-Friday 7:30am-4:00pm

Hours per Week: 40

Restricted Position: No

ORP Eligible: Yes

Flexible Work Arrangement: Fully Onsite

University Job Title: 17343Y - Manager FM 3