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Ready to join a workforce UNLIKE any other?

Senior Tech Squad Support Technician

  • 45002562
  • 907 Floyd Avenue, VCU Main Campus, Virginia, United States, 23284
  • Information Technology
  • Hourly/Wage
  • Technology Services MBU
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Advertising Summary: The Media Support Services Team invites applicants for an exciting opportunity as a Senior Tech Squad Support Technician!

Unit: Technology Services

Department: Academic Technologies

Department Summary: Virginia Commonwealth University (VCU) Technology Services is a central IT organization supporting the academic, research, and administrative missions of the university. Technology Services provides scalable, secure, and innovative technology solutions to all VCU units.

Duties & Responsibilities:

Provide frontline support and assist Media Support Services with maintenance of classroom AV and PC instructional technology as directed, and confirm subsequent system functionality; provide technical advice; and provide end user training. Offices located on VCU’s Academic and Medical Campus.

Minimum Qualifications

  • Engage regularly with end users to provide training and support.
  • Coordinate efforts between departments.
  • Must have the ability to work on various projects at any one time, solve problems as they come up and complete an assigned task on time.
  • Must be a self-motivated worker capable of working independently to complete tasks efficiently – without supervision.
  • Occasionally will be required to pick up equipment that can weigh up to 25 lbs. 
  • Must be detail oriented and organized.
  • Must have a working knowledge of common software applications for word processing and spreadsheets.
  • Must have good interpersonal skills, demonstrated ability to work with people. • Must have demonstrated ability to communicate clearly both orally and in writing.
  • Additional duties as assigned.
  • Demonstrated ability to work in and foster an environment of respect, professionalism and civility with a population of faculty, staff, and students from all backgrounds and experiences, or a commitment to do so as a staff member at VCU.

Preferred Qualifications

  • Preferred experience installing and troubleshooting Professional AV systems.
  • Must have the ability to identify and troubleshoot functionality and signal path issues in multimedia AV systems.

Salary Range: 

Benefits: All full-time university staff are eligible for VCU’s robust benefits package that includes comprehensive health benefits, paid annual and holiday leave, generous tuition benefits, retirement planning and savings options, tax-deferred annuity and cash match programs, employee discounts, well-being resources, abundant opportunities for career development and advancement, and more.

FLSA Exemption Status: Non-Exempt

Hours per Week: $17.50

Restricted Position: No

Flexible Work Arrangement: no, fully onsite

Contact Information:
Contact Name: Mary Teller
Contact Email: mkteller@vcu.edu

 

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Virginia Commonwealth University (VCU) is committed to assisting all members of the community in providing for their own safety and security. As required by federal law (The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, 20 U.S.C.1092(f), known as the “Clery Act”), the university publishes an Annual Security and Fire Safety Report, which contains information regarding campus security, crime reporting policies, personal safety and crime prevention, and fire and crime statistics for our various campus locations. To request a paper copy of the current report, please contact the VCU Police Department by calling (804) 828-3851 or in person at 224 E. Broad St., Richmond, Virginia 23219.

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If you have questions or need accommodations during the application and interview process, please contact VCU Human Resources at (804) 828-0177 (Voice), (800) 828-1120 (TDD) or askhr@vcu.edu. The HR Welcome Center on the corner of Belvidere Street and W. Franklin Street is open Monday through Friday 8:30 a.m. to 4:30 p.m.