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Advertising Summary: 

Virginia Commonwealth University School of Dentistry, Office of Information Technology, is seeking applicants for a full-time IT Systems Analyst – Digital Dentistry Hardware & Imaging Specialist position.

Unit: School of Dentistry

Department: Information Technology

Duties & Responsibilities:

Virginia Commonwealth University School of Dentistry, Office of Information Technology, is seeking applicants for a full-time IT Systems Analyst - Digital Dentistry Hardware & Imaging Specialist.

This role goes beyond standard Information Technology (IT) help desk support, providing advanced Tier-2/Tier-3 technical endpoint engineering, hardware integration, and specialized operational support across macOS, Windows 11, and mobile endpoint environments. Operating under limited supervision, the Systems Analyst serves as the primary operational support lead for advanced digital dentistry technology, clinical hardware integration, 3D printing and milling equipment, intraoral scanners, and CBCT imaging systems across VCU School of Dentistry and VCU Dental Care clinics and labs. Additionally, this position serves as a secondary backup for instructional technology and classroom lecture hall operations.

The ideal candidate possesses strong customer service and root-cause problem-solving skills in fast-paced environments; collaborates effectively with clinical users, academic staff, central IT, and external vendor engineering teams; and thrives in a live clinical and laboratory healthcare framework.

Responsibilities

Core Endpoint Engineering & System Administration (50%)

• Enterprise Management: Maintain, image, configure, deploy, and troubleshoot macOS, Windows 11, and mobile device endpoints using enterprise management tools including Microsoft Endpoint Configuration Manager (MECM), Microsoft Intune, Microsoft Entra ID, Active Directory, Quest KACE, and Jamf Pro.
• Automation & Scripting: Utilize custom PowerShell and shell scripts for endpoint automation, configuration, and advanced technical troubleshooting.
• Tier-2/3 Technical Support: Resolve escalated Tier-2/Tier-3 IT service tickets, conduct root-cause analysis, and execute corrective technical actions.
• Liaison & Collaboration: Serve as a technical liaison between clinical users, academic faculty, vendor engineering teams, and central IT Services to resolve complex application and hardware integration issues.
• Instructional Tech Backup: Provide secondary backup support for instructional technologies, AV equipment, and lecture hall operations during live academic events.
• Documentation: Document standard operating procedures, technical workflows, and knowledge base articles in Google Drive and Confluence.

Specialized Digital Dentistry Hardware & Imaging Operations (50%)

• Digital Dentistry Lab & Clinical Hardware: Maintain, calibrate, and troubleshoot specialized clinical and lab hardware, including 3Shape Trios intraoral scanners, Dentsply 3D printers, and CAD/CAM milling units.
• 3D Extraoral Diagnostic Imaging: Manage 3D extraoral imaging equipment and software, supporting Carestream and Romexis Cone Beam Computed Tomography (CBCT) diagnostic systems.
• Direct Digital Radiography: Configure, calibrate, and repair direct digital radiography hardware, specifically XDR and Dexis intraoral sensors and cameras.
• Hardware Driver & Interface Integration: Perform preventative maintenance, hardware driver integration, and interface troubleshooting between clinical imaging software/PACS ecosystems and endpoint workstations.
• Vendor Operations: Work directly with specialized dental equipment vendors to escalate and resolve complex software, firmware, and hardware integration challenges.

Working Hours & Conditions

• Schedule: Standard working hours are Monday through Friday, 8:00 AM to 5:00 PM (with core operational coverage required between 7:30 AM and 4:30 PM).
• After-Hours Support: Occasional work outside normal business hours is required for endpoint upgrades, system updates, clinical maintenance windows, and imaging deployments.
• Physical Requirements: Must be able to demonstrate OSHA-compliant lifting techniques for equipment up to 50 lbs.

Qualifications:

Minimum Qualifications

• Bachelor’s degree in Computer Science, Information Systems, or a related field; or an equivalent combination of education, training, and practical IT support experience.
• Demonstrated proficiency in supporting and troubleshooting macOS, Windows 11, mobile OS platforms, enterprise imaging via Windows Automated Operating System Deployment (OSD), and management suites (Microsoft Intune, MECM, JAMF, Active Directory, BitLocker, FileVault).
• Hands-on experience writing and modifying basic shell or PowerShell scripts for endpoint automation and system troubleshooting.
• Strong analytical decision-making skills with a proven track record of independently performing root-cause analysis and resolving complex technical issues beyond help desk scope.
• Experience working with generative AI tools for advanced technical troubleshooting, scripting, and efficiency.
• Excellent interpersonal and business process skills to effectively bridge clinical staff, academic faculty, and external technical vendors.
• Demonstrated ability to work in and foster an environment of respect, professionalism, and civility with a population of faculty, staff, and students from all backgrounds and experiences, or a commitment to do so as a staff member at VCU.

Preferred Qualifications

• Prior IT support experience in a dental clinic, healthcare, or higher education environment.
• Direct hands-on experience with specialized dental equipment and imaging software, including intraoral scanners (Trios), 3D printers, CAD/CAM milling, CBCT systems (Carestream/Romexis), and intraoral sensors (Dexis/XDR).
• Knowledge of Electronic Health Records (EHR) (e.g., axiUm), Picture Archiving and Communication Systems (PACS / MiPACS), and clinical software integrations.
• Familiarity with HIPAA compliance standards regarding endpoint security, protected health information (PHI), and dental workflow technologies.
• Working knowledge of endpoint security, VDI infrastructure (including Citrix), and classroom AV/instructional technology systems.
• Experience using enterprise work-order ticketing systems and asset management best practices.

Salary Range: Commensurate, up to $68,000

Benefits: All full-time university staff are eligible for VCU’s robust benefits package that includes comprehensive health benefits, paid annual and holiday leave, generous tuition benefits, retirement planning and savings options, tax-deferred annuity and cash match programs, employee discounts, well-being resources, abundant opportunities for career development and advancement, and more.

FLSA Exemption Status: Exempt

Hours per Week: 40

Restricted Position: No

ORP Eligible: No

Flexible Work Arrangement: Fully Onsite

University Job Title: IT Systems Analyst

Contact Information:
Contact Name: Brian Canaday
Contact Email: canadayba@vcu.edu